Refund Policy

Last Updated: 28.10.2026

We want you to be satisfied with Maytapi. This Refund Policy explains how refunds and cancellations work for Maytapi subscriptions. Please read it together with our Terms of Service.

3-Day Free Trial

Every new account gets a 3-day free trial of the Developer plan. No credit card is required. During the trial you can connect a number and test the API. If you don't subscribe when the trial ends, you are not charged. After the trial you can keep developing on the free Sandbox plan.

Subscription Billing

Maytapi is billed per connected phone number, on a monthly or an annual plan. When you subscribe, you are charged for the first billing period right away. The subscription renews automatically at the end of each period until you cancel it. Payments are processed by our payment provider, Paddle.

Cancellation

You can cancel a phone's subscription at any time by disabling the phone on the billing page of the console. The phone stays active until the end of the period you already paid for, and you are not charged for later periods. Unused days of the current period are not refunded.

• Cancel before the renewal date to avoid being charged for the next period.
• Cancelling after the renewal date does not refund that period.

Payments Are Non-Refundable

Payments for monthly and annual plans are non-refundable, including when you stop using the Service before the end of a paid period. Because the free trial lets you test the Service without a card, please make sure Maytapi fits your needs before you subscribe.

The only exception is a billing error, such as a duplicate charge or an amount charged by mistake. Email info@maytapi.com within 7 days of the charge with your account email and the charge details, and we will correct it.

Non-Refundable Cases

To be clear, the following are not refundable:

• Unused time after you cancel or stop using a phone before the end of the paid period.
• Numbers restricted or banned by WhatsApp. Maytapi is an unofficial API and cannot control or reverse WhatsApp's decisions; see our ban prevention guide.
• Accounts terminated for violating our Terms of Service, including sending spam.

Corrections for Billing Errors

Corrected amounts are refunded to the original payment method. Depending on your bank or card provider, it may take another 5–10 business days for the refund to appear on your statement.

Contact Us

If you have questions about this policy, email us at info@maytapi.com.